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Cochera not delivered.

10-05-2018 21:58
Autor:
Teresa2706
‎10-05-2018 21:58

I ordered 3 items on 14th April. 2 have been delivered, the 3rd, a car port, cochera, has not arrived. I paid nearly €80 for delivery. I have sent 2 messages using the online form, sent 3 emails in English and a spanish translation using Google. I have also phoned 3 times only to be put on hold for over 20 mins each time. I have had no replies. My tracking status says all 3 items have been delivered. How do I get a response from a member of Leroy Merlin regarding the non-delivery of my much needed cochera. I have workmen waiting to put it up and I have to keep telling them ''not yet". Please help if you can. 

4 RESPUESTAS
Community Manager
‎11-05-2018 14:53
‎11-05-2018 14:53
Hola @Teresa2706. Sentimos las molestias. Hemos trasladado tus datos a nuestros compañeros de Tienda Online para que puedan gestionar la incidencia y contactarán contigo lo antes posible.
Un saludo
Aprendiz de Bronce
sábado
sábado

Thank you for your response. It has now been a week since you replied and I still have had no contact from the delivery company or from a representative of Leroy Merlin. Please could you look into this for me again. 

Aprendiz de Bronce
lunes
lunes
 
Aprendiz de Bronce
lunes
lunes
5 weeks since ordering and paying for the cochera and €79 delivery and still nothing.
Very poor customer service.
I'm at a loss as where to go next.
No response from emails, online communication form, telephone calls, 1 response from forum over a week ago to say my query has been passed on .... no communication from either delivery company or a Leroy Merlin employee since. Had no problem with the shed or log store delivery.

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