leroymerlin.es

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/ No contact from leroy merlin re incomplete delivery
BlankUser
14/05/20-13:33

No contact from leroy merlin re incomplete delivery

In April I placed an order at home on the web (order No 058-759945) for 4 mosquito nets, I received one for sliding door net but NOT the others (2 roller window nets and 1 door net). The order was paid in full.

On the web, it appears as delivered. By phone, it has been impossible to access customer services (the number rings then cuts off). I have sent numerous emails but have not received any response to resolve this. The customer service I have received so far is terrible. I cannot go to any store as all are closed due to COVID-19

2
AtencionCliente
Atención al cliente

Hello @ Alithom1

We regret the inconvenience caused and the delay in our response. We have passed on what happened to our colleagues and provided the references that you indicate have not been delivered, with case number 2005712384. They will contact you as soon as possible for information on this matter. Please, if within 72 business hours, you have not received communication from the incident department, write to us again. a greeting

18/05/20-14:48
BlankUser

En abril realicé un pedido en casa en la web (número de pedido 058-759945) para 4 mosquiteros, recibí uno para la red de puertas correderas pero NO los otros (2 mosquiteros enrollables y 1 mosquitera). El pedido fue pagado en su totalidad. En la web, aparece como entregado. Por teléfono, ha sido imposible acceder a los servicios al cliente (el número suena y luego se corta). He enviado numerosos correos electrónicos pero no he recibido ninguna respuesta para resolver esto. El servicio al cliente que he recibido hasta ahora es terrible. No puedo ir a ninguna tienda ya que todas están cerradas debido a COVID-19

15/05/20-13:50
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